Sydney-based · Available today

Local tech support for serious small business.

We keep your emails running, your team connected, and your business protected — without the corporate runaround. You call, Ash answers.

Or call Ash directly: 0410 243 683

Brixnel Support

Dave — Electrical contractor

Hey Ash, our emails stopped working this morning. Staff can't send anything 😬

Ash — Brixnel

On it now Dave. Can see the issue from here — looks like an MX record change. Give me 10 mins.
Microsoft 365 Business Websites IT Helpdesk Cybersecurity Sydney Metro Same-day Support

Everything your business needs.
Nothing you don't.

Four core services, done properly. No upsells, no confusing add-ons — just reliable tech support that keeps your business moving.

📧

Microsoft 365 & Email

Professional email, Teams, SharePoint, and OneDrive — set up properly and actually working the way your business needs.

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🌐

Business Websites

A clean, professional website with your domain and hosting sorted. Fast, mobile-friendly, and easy to update yourself.

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🔧

IT Support & Helpdesk

When something breaks, we pick up the phone. Remote and on-site support across Sydney, with same-day response.

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🛡️

Cybersecurity Basics

MFA, backups, password managers, and a plain English security audit. We make sure your business is protected without overcomplicating it.

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We're not a call centre.
We're local.

Most IT companies make you log a ticket, wait three days, and talk to someone who's never been near your business. That's not us.

📍

Always local

Sydney-based and proud of it. When you need someone on-site, we're there — same day where possible.

📞

Always available

Call, text, or email — you'll hear back from Ash within the hour. No ticket queues, no hold music.

💬

Always plain English

No jargon, no confusing invoices, no surprises. We explain everything clearly and honestly.

Same
day.
Response guarantee for all clients
1
Person you deal with, every time

"When you call Brixnel, you get Ash. Not a helpdesk, not a junior tech. Just someone who knows your business."

Simple, honest pricing.

Three straightforward plans with no lock-in contracts. Pick what fits and upgrade when you're ready.

Starter

$149
per month · up to 3 users
  • Microsoft 365 setup & email (3 mailboxes)
  • Helpdesk via email & chat (Mon–Fri)
  • 1 device set up & configured
  • MFA enabled on all accounts
  • Cloud backup for M365
  • Monthly check-in call
Get Started

Complete

$649
per month · up to 25 users
  • Everything in Growth
  • Unlimited helpdesk support
  • Up to 15 devices managed
  • Advanced local + cloud backup
  • Security awareness training
  • 2 on-site visits/month (Sydney)
  • Same-day response SLA
  • Annual IT strategy session
Get Started

Not sure which plan fits? Book a free chat and we'll be honest about what you actually need — even if it's less than you think.

Don't take our word for it.

★★★★★

"Ash sorted our whole Microsoft 365 setup in a day. Finally someone who just gets it done and doesn't make you feel stupid for asking questions."

Sarah M. Bookkeeping firm, Parramatta
★★★★★

"Called at 8am with an email issue, fixed by 9am. As a tradie I can't afford downtime — Brixnel gets that. Couldn't ask for more."

Dave T. Electrical contractor, Penrith
★★★★★

"Finally an IT person who speaks plain English and actually shows up. Our team went from dreading tech issues to having them sorted before lunch."

Lisa K. Accounting firm, Chatswood

Ready to sort your tech?

Let's have a free 30-minute chat. No pressure, no sales pitch — just honest advice about what your business actually needs.